At Vet Set, the health and safety of our clients, our staff, and our community, remains our priority. Please note our retail front is currently open to the public, with a maximum of two clients in the store at a time. You may also place your order by phone, website, or by email at firstname.lastname@example.org. We are continuing to provide delivery services.
HELP PREVENT THE SPREAD
We will continue to monitor and follow recommendations by the Government of Alberta and Chief Medical Officer. All Albertans have a responsibility to help prevent the spread. Prevention starts with awareness. Please take steps to protect yourself and others:
- practice physical distancing and wear a mask in public
- practice good hygiene: wash hands often for at least 20 seconds, cover coughs and sneezes, and avoid touching face
- monitor for symptoms: cough, fever, shortness of breath, runny nose, or sore throat
- isolate if you are feeling sick
Please see the Alberta Government website for more information.
STORE UPDATE Q&A
Q: What is Vet Set doing in response to COVID-19?
A: In store we are cleaning regularly, wiping and disinfecting surfaces. Staff are encouraged to isolate and stay home if they are feeling unwell. We are providing our retail customers access to hand sanitizer upon entry to our store and are limiting our store to 2 customers at a time to encourage physical distancing. All shipments being received in our warehouse will be quarantined and handled cautiously to prevent the spread. We encourage any clients to stay home if they are experiencing any symptoms, to wear a mask when entering the store if possible, and to maintain good hand hygiene.
Q: Will store hours be affected?
A: Currently our hours of operation will remain the same – Monday to Friday from 9 am to 5 pm. Our storefront is open with a maximum of two clients at a time. Curbside pick-up is available by request.
Q: Will my delivery be affected?
A: We understand and prioritize our client’s needs. At this time, we continue to provide delivery services as normal. For deliveries within the city and within the province of Alberta, please allow 1-2 business days. For deliveries outside the province of Alberta, please allow 2-5 business days. Tracking information may be provided if requested.
Q: What is the best way to place an order?
A: You are able to place your order by website (registered businesses only), by email (email@example.com), or by phone (844-462-2448). Please note our Hours of Operation are Monday to Friday from 9 am to 5 pm.
Q: Will your return/exchange policy be affected?
A: Please contact Vet Set directly should you have any issues or concerns. Our goal is to continue providing our clients with the excellent customer service we are known for, while also keeping the health and safety of our client’s and staff in mind.
If you have any concerns about product or service during this time, please email us at firstname.lastname@example.org or call us at 844-462-2448.
Stay safe and stay healthy!
The Vet Set Team